Frequently Asked Questions
From the time we receive your order, we need 2 – 3 days for production and 7 – 10 days for shipping, depending upon your location.
Yes, we offer attractive rates for large and bulk orders. Please contact our sales department at email@example.com or call 9100-38-39-40 for more information.
If you request any changes or addition in the current order, then there is a chance of order getting delayed. If the order has been already processed and printing started then the order cannot be changed.
We use Shiprocket to deliver all our goods&deliveries. The shipping is calculated depending on size, volumetric weight and location. All our prices include the shipping charges. Express Shipping will be charged accordingly and the customer will be notified.
Yes. Please contact us for shipping information to locations outside of India on firstname.lastname@example.org
As mentioned, delivery time is guaranteed for print ready files. If you need a proof, that will add at least one day. We ship all our orders via Shiprocket. We are not responsible for delay caused by the Shiprocket, as it’s out of our control.
If we fail to ship in time for guaranteed delivery date, we will refund shipping cost on the order. Please mention in the special instructions if you need to have the canvas at certain date.
We believe in customer satisfaction. If you find any defect in our print, we will rectify it without any charge. This includes any manufacturing defects such as loose or wavy canvas, bubbles, scratches or fading. If this occurs, we will either replace your canvas print or fix it at our cost.
Returns Procedure: Customer needs to send us the email of the pictures of the damaged product at email@example.com; the pictures will be reviewed within 24 hours and if found to be a manufacturing defect, a Return Authorization Number will be issued to customer after which he can return the products.
Returns Window: Customer can return within 5 days from receipt of order.
Refund Method: The refund shall be issued on their card which order was paid for and is generally done within 7 business days.
Responsibility for Return Shipping Costs: Return shipping costs are paid by Luxury Canvas
Acceptable Formats :JPG (High Resolution 300 DPI, CMYK, TIFF (High Resolution 100 DPI, CMYK)
If providing RGB, we will convert it to CMYK for print.
Vector Files: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp. Because of this, it can be submitted at any size that is in proportion to your canvas size.
Thumbnail sized JPEG and GIF files are not at a high enough resolution to use on large prints like canvas.
File Tips: Set the size in proportion to the exact size canvas you are ordering.
Certainly! We have lots of creative layouts and configurations available for multi-canvas installations. Contact us at 9100-38-39-40 or firstname.lastname@example.org for more details.
Yes, we do. Contact us at 9100-38-39-40 or email@example.com for further information on additional sizes available.
We have complete faith in our products, to the extent that we are proud of them. Any errors in material, design or printing will be fully refunded or reproduced and shipped with no additional cost to you.
We Want You To Love The Product You Get, Not Just Like It!
• We are one of the largest printing houses in the country, and have around 32 years of experience behind us.
• We offer the best quality.
• Our ordering process is easy and convenient.
• We provide free professional design proofs upon request.
• You’ll like us!
Our printers are calibrated accurately to print right the perfect colors. Our products are printed in CMYK and we will make every effort to match the color of your design. In rare cases, some colors might have some variation. This will not be considered as a production error. We will not issue refunds, nor accept returns for misunderstandings due to color, depth or tone. We are not responsible for differences, either real or perceived, between the appearance of the product on your screen and the final printed piece. We will address this situation on a case to case basis. Please make sure to put special instructions if you are very specific on certain color. File viewed on digital platform is RGB format and printing is done in the CMYK format. When changing from RGB to CMYK, there will be slight color changes.
Split canvas Prints break one image into different canvases or panels, when viewed together they create a stunning singular vision. Once you upload the picture and select the required size our team of expert designers would do the required sizing, adjustments and manipulations to make it a piece of art.
It is advised to keep canvas indoors for prolonged life.When using it in the outdoors, the print life of canvas reduces as it is affected by sunlight or rain.
The best way to clean the canvas is with a soft duster. You can also use a damp cloth on the face of the canvas.